A software engineer, a hardware engineer, and a department manager were on their way to a meeting in Switzerland. They were driving down a steep mountain road when, suddenly, the brakes on their car failed!
The car careened almost out of control, bouncing off the crash barriers, until it miraculously scraped to a halt along the mountainside.
The occupants, shaken but unhurt, now had a problem: They were stuck halfway down a mountain in a car with no brakes. What to do?
"I know," said the manager. "Let's have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and by a process of Continuous Improvement, find a solution to the Critical Problems, and we can be on our way."
"No, no," said the hardware engineer. "That will take far too long and, besides, that method has never worked.
"I've got my Swiss Army knife with me. In no time at all, I can strip down the car's braking system, isolate the fault, fix it, and we can be on our way."
"Well," said the software engineer, "before we do anything, I think we should push the car back up the road and see if it happens again."