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November 18, 2013

Lighting the Field

Q: How many field service engineers does it take to replace a dead light bulb?
A: Who can tell? Field service engineers are always in the dark.

Q: How many field service engineers does it take to replace a dead light bulb?
A: None. They just have marketing portray the dead bulb as a feature.

Q: How many field service engineers does it take to replace a dead light bulb?
A: Two: One to hold the bulb and one to pound it in.

Q: How many field service engineers does it take to replace a dead light bulb?
A: Well, the diagnostics all check out fine, so it's a software problem.

Q: How many field service engineers does it take to replace a dead light bulb?
A: None: "We'll fix it in software."

Q: How long will it take?
A: That's indeterminate. It depends on how many dead bulbs they've brought with them.

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