Bilingual Technical Information Specialist

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Company: Graco Inc.
Location: MN - Center City MN
Posted: 9/22/2022
Salary: N/A

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Graco has excellent opportunities available to individuals who want to be part of fast-moving, growing company - especially candidates committed to quality, innovation and solving customer problems. Graco was proud to be named a Best Place to Work in Manufacturing and Production by Fortune Magazine in 2016, 2018, 2019 and 2021.

Job Purpose
To provide repair, troubleshooting, minor application assistance and other technical information on Graco products to meet our customers' requirements and increase customer satisfaction.

Graco is a global leader in the design, development and manufacture of highly engineered systems for numerous industrial and commercial applications. This position supports our Contractor Equipment Division (CED) in Rogers, MN. At CED, our product line meets the needs of painting, striping, texturing, protective coating, fire proofing, spray foam and general contractors and includes all types of airless sprayers, line stripers, pressure washers, spray foam rigs and other proportioning solutions. (

Essential Duties
  • Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products.
  • Establish sound troubleshooting and repair knowledge on all assigned equipment. Be prepared to provide trouble shooting and repair assistance by telephone to Graco end users, distributors and Graco field personnel.
  • Provide limited application assistance on equipment
  • Monitor and report any product defects to the Product Service Managers, Quality and Engineering departments as soon possible.
  • Remain the focal point for communication to the field and other pertinent Graco personnel on the product problems, actions, and resolution.
  • Each specialist will have the responsibility for knowing and following all ISO procedures related to their jobs.
  • Construct a complete reference library that will enable you to provide fast and accurate information to the customer.
  • Be prepared to assist in product modifications and system requirements with customers, Product Managers, Marketing, Product Development, and Engineering groups.
  • Establish sound product and system troubleshooting skills on all Graco equipment new and old.
  • Attend information gathering and dissemination meetings to support and assist in resolving product problems with other support groups.
  • Attend new and old product training seminars to increase product troubleshooting skills, application knowledge, and product awareness to maintain technical expertise.
  • Conduct product-training classes to the work group covering both the technical and application aspects of the product.
  • Handle Customer Service inquiries and duties as required.
  • Provide reliable decision making information at the time a decision is required (develop and maintain a sound and practical sense of urgency).
  • Establish and maintain a professional, responsive working relationship and rapport with all Graco distributors and all other departments within Graco.
  • Travel to the field as required, to establish reliable service feedback, perform technical training and technical product support as required. Some weekend travel and work will be required.
  • Other duties as assigned.

Position Requirements

  • Two year Technical Degree or equivalent experience which will be evaluated by the hiring supervisor.
  • Two years of Graco product knowledge experience or equivalent experience in a similar field.
  • Product development (Lab), product service, sales, or related Graco's products knowledge is a plus
  • Excellent communication, presentation, and interpersonal skills.
  • Strong PC and data entry skills.
  • Willingness to travel 15% of the time or as required.
  • Bilingual (English/Spanish) Preferred

Desirable Qualifications
  • Demonstrate ability to communicate effectively with all organizational levels.
  • Training experience.
  • Electronics
  • Service department experience.
  • Customer service experience
  • Quality background.

Proven Quality. Leading Technology. Launch your career with Graco!

Graco offers attractive compensation, benefits and career development opportunities. Graco's comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our expectations are high. That's why we are always looking to hire the brightest and the best!

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