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Technical Service Engineer I

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Company: Carboline
Location: MO - St. Louis MO
Last Updated: 12/12/2022
Posted: 12/6/2022
Salary: N/A

Carboline is seeking an Inside Technical Service Engineer to work out of their RD&I Facility located in St. Louis, MO. This person will be responsible for providing technical assistance to both internal and external customers on our products and application methods. The main communication will be via phone, email and chat but will also have some in person interaction during trainings and company hosted schools. The support provided could be on any of the Carboline product lines which include coatings, linings and fireproofing products.


4-year Technical Degree or equivalent experience, 0-5 years Technical Service experience. NACE Certified CIP preferred

Essential Functions:

* Experience with the physical properties, characteristics and different methods of product application.
* Have thorough understanding of the strengths and weaknesses of various product lines.
* Be aware of advantages and disadvantages involved with the application and performance of various product lines.
* Represent Carboline on NACE and SSPC committees and subcommittees.
* Sales Support

* Will become a technical expert for a pre-assigned product line.
* Provide support for sales presentations and sales calls where technical support will be needed at the local level.
* Work with sales and initiate new product development, product improvements and modifications.
* Act as the contact between Technical Service, Sales, R&D and Marketing.
* Provide training and technical sales support for the regional sales personnel and customer/specifier personnel explaining the benefits and efficiencies of the Carboline products.
* Responsible for assisting, where needed, sales representatives in recommending coating systems, application methods and writing specifications for specific applications.
* Provide competitive technical information to support the sales force.
* Complaint Resolution

* Provide assistance as a resource to sales representatives and Regional Sales Managers, after the initial field assessment has been made by the field sales reps.
* Work in conjunction with the field sales representatives to develop issue reports.
* For complaints that are determined to result from product problems, communicate the issue report to marketing, quality, sales, technical service and other appropriate personnel as required. Responsible for coordinating others to make sure the issue report is brought to a resolution.
* Report monthly the status of all open issue reports on product categories assigned to him/her.
* Committed to the Company's safety and quality programs.

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

"In order to be the best, we must hire the best"

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