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‘Reverse BBB’ Warns Businesses About Customers

Monday, November 9, 2009

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A new online service turns the tables on the old customer-complaint model by allowing contractors to warn each other about bad-news customers.

On BusinessBeware.biz, licensed businesses and contractors can share negative experiences about hard-to-please clients, slow-paying clients, deadbeats and more.

“This is not your typical forum/site where you learn how to deal with a customer; this is where you do something about it and fight back,” says BusinessBeware, which describes itself as a “reverse Better Business Bureau.” The company says its goal is not just to warn other businesses but to help work out disputes.

Participating businesses must register and pay a one-time fee of $5 to join.

Businesses may also file complaints against other businesses. Targets of complaints are allowed an online rebuttal after registering with the site.

   

Tagged categories: Disputes

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